Privacy Policy

Last revised: 1st August 2026

1. Introduction

This Privacy Policy explains how Drone Services (Cheshire) Ltd (“we”, “us” or “our”) collects, uses, stores and protects personal information when you visit or use www.droneservices.co.uk (the “Website”).

We are committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, Drone Services (Cheshire) Ltd is the data controller responsible for your personal information.

Our details

Company:: Drone Services (Cheshire) Ltd
Company number:: 17369636
Registered office:: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email:: hello@droneservices.co.uk
Website:: www.droneservices.co.uk

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

2. Information We Collect

We may collect and process the following categories of personal information:

Information you provide to us

This may include:

your name;
email address;
telephone number;
postal or business address;
information provided when you submit an enquiry or contact form;
information provided when requesting a quotation or further information;
information contained in correspondence with us; and
any other information you voluntarily provide to us.

Information collected automatically

When you visit our Website, we may automatically collect certain technical information, including:

IP address;
browser type and version;
device type;
operating system;
time zone and general location information;
pages visited and how you interact with the Website;
referring website or source; and
other technical and usage information.

Some of this information may be collected using cookies or similar technologies. Further information is provided in our Cookie Policy.

3. How We Use Your Information

We may use your personal information for the following purposes:

to respond to enquiries and requests;
to provide information about our products or services;
to provide and manage services you have requested;
to communicate with you;
to prepare quotations or proposals;
to administer our business relationship with you;
to improve and develop our Website, products and services;
to understand how visitors use our Website;
to maintain the security of our Website and systems;
to prevent and detect fraud, misuse or other unlawful activity;
to comply with our legal and regulatory obligations;
to establish, exercise or defend legal claims; and
where permitted by law, to send you marketing communications.

We will only use your personal information where we have a lawful basis for doing so.

4. Lawful Bases for Processing

Under the UK GDPR, we rely on one or more of the following lawful bases for processing personal information:

Consent

Where required, we will ask for your consent before processing your personal information for a particular purpose, such as certain types of marketing or non-essential cookies.

You may withdraw your consent at any time.

Contract

We may process your personal information where this is necessary to enter into or perform a contract with you.

Legal obligation

We may process your personal information where necessary to comply with a legal or regulatory obligation.

Legitimate interests

We may process your personal information where this is necessary for our legitimate interests, provided that those interests are not overridden by your rights and interests.

Our legitimate interests may include operating and improving our business, managing customer and supplier relationships, protecting our systems and property, and marketing our services where permitted by law.

5. Marketing

Where permitted by law, we may contact you about our products, services, news or other information that we believe may be relevant to you.

Where consent is required, we will only send electronic marketing communications where you have provided the necessary consent.

You can unsubscribe from marketing communications at any time by using the unsubscribe link contained in the relevant communication or by contacting us.

6. Cookies and Similar Technologies

Our Website may use cookies and similar technologies.

Cookies are small text files placed on your device that help websites operate, remember preferences and understand how visitors use the site.

We may use:

Strictly necessary cookies, which are required for the Website to operate;
Preference or functionality cookies, which remember choices you make;
Analytics cookies, which help us understand how visitors use our Website; and
Marketing or advertising cookies, where applicable, which may be used to provide or measure relevant advertising.

Where required by law, we will obtain your consent before placing non-essential cookies on your device.

For further information, including details of the cookies we use and how you can manage your preferences, please see our Cookie Policy.

We may share your personal information with trusted third parties where necessary for the purposes described in this Privacy Policy.

These may include:

website hosting and technology providers;
IT and software providers;
email and communications providers;
customer relationship management providers;
analytics providers;
payment service providers, where applicable;
professional advisers such as accountants, lawyers and insurers;
marketing and advertising service providers, where applicable;
government bodies, regulators, law enforcement agencies or other authorities where required or permitted by law; and
buyers, investors or advisers in connection with a proposed or actual sale, merger, acquisition or restructuring of our business.

We require third-party service providers who process personal information on our behalf to respect its security and confidentiality and to process it only in accordance with our instructions and applicable law.

We do not sell your personal information.

8. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your personal information receives an adequate level of protection.

Depending on the circumstances, this may include relying on:

a UK adequacy regulation;
appropriate safeguards such as the UK International Data Transfer Agreement or UK Addendum to EU Standard Contractual Clauses; or
another lawful transfer mechanism permitted under applicable data protection legislation.

You can contact us if you would like further information about the safeguards we use for international transfers.

9. How Long We Keep Your Information

We will only retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, regulatory or reporting requirements.

The appropriate retention period will depend on the type of information and the purpose for which we hold it.

When personal information is no longer required, we will securely delete it or anonymise it where appropriate.

10. Data Security

We take appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should therefore be aware that transmission of information over the internet is undertaken at your own risk.

11. Your Data Protection Rights

Subject to certain legal conditions and exemptions, you have rights under UK data protection law, including the right to:

request access to your personal information;
request correction of inaccurate or incomplete information;
request deletion of your personal information;
request restriction of processing;
object to certain processing, including processing based on legitimate interests and certain direct marketing;
request the transfer of certain personal information to you or another organisation;
withdraw consent where we rely on consent as our lawful basis; and
complain to the Information Commissioner’s Office.

You will generally not have to pay a fee to exercise your rights. However, we may charge a reasonable fee or refuse to comply with a request where permitted by law, for example where a request is manifestly unfounded or excessive.

To exercise any of these rights, please contact us using the details provided in section 1.

12. Complaints

If you have concerns about how we have handled your personal information, we would encourage you to contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.

Further information about making a complaint is available from the ICO’s website.

13. Third-Party Websites

Our Website may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend that you read the privacy policies of any third-party websites you visit.

14. Children’s Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to remove it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or legal requirements.

Any changes will be posted on this page and, where appropriate, we will notify you by other means.

The “Last updated” date at the top of this Privacy Policy indicates when it was most recently revised.