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Drone Services (Cheshire) Ltd: Standard Terms And Conditions

Company:
Drone Services (Cheshire) Ltd
Jurisdiction:
England and Wales
Effective date:
1st August 2026
Company number:
17369636
Registered office:
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

These Standard Terms and Conditions (“Terms”) apply to all drone, aerial photography, aerial videography, inspection, surveying, mapping, thermal imaging, data capture and related services supplied by Drone Services (Cheshire) Ltd (“we”, “us”, “our” or the “Company”) to the customer (“you”, “your” or the “Client”).

By accepting a quotation, placing an order, confirming a booking, instructing us to commence Services, or otherwise engaging us to provide Services, you agree to be bound by these Terms.

1. Definitions

In these Terms:

“Client”
means the person, company, organisation or other entity purchasing the Services.
“Quotation”
means our written quotation or estimate setting out the Services, fees and any specific assumptions or exclusions.
“Services”
means the drone and associated services supplied by us, including but not limited to aerial photography, aerial videography, inspections, surveys, mapping, orthomosaic production, 3D modelling, thermal imaging, progress monitoring and data capture.
“Deliverables”
means the photographs, video, reports, survey outputs, maps, models, data, files or other materials expressly included in the Quotation.
“Site”
means the location or locations at which the Services are to be performed.
“Booking”
means an agreed date or time period for provision of the Services.
“Business Day”
means a day other than a Saturday, Sunday or public holiday in England.

2. Basis Of Contract

2.1 These Terms, together with the applicable Quotation and any written specification or scope of work agreed between us, form the contract between the Company and the Client.

2.2 In the event of any conflict between these Terms and a specific written agreement or Quotation, the following order of precedence shall apply:

  1. any separately signed written contract;
  2. the specific terms of the applicable Quotation;
  3. these Terms.

2.3 A Quotation is valid for the period stated in the Quotation. If no validity period is stated, the Quotation shall remain open for acceptance for 30 days.

2.4 A Quotation is an estimate unless expressly stated otherwise. Any assumptions, exclusions, access requirements, working hours, weather conditions, flight limitations or other conditions stated in the Quotation form part of the agreed scope.

2.5 We reserve the right to decline any proposed work where, in our reasonable opinion, the work cannot be undertaken safely, lawfully, commercially or in accordance with applicable aviation requirements.

3. Services

3.1 We will provide the Services with reasonable care and skill and in accordance with the agreed scope.

3.2 The Services will be limited to those expressly included in the Quotation. Additional services requested by the Client may be charged separately.

3.3 Unless expressly included in the Quotation, the Services do not include:

  • specialist access equipment, scaffolding, cherry pickers or lifting equipment;
  • traffic management or road closures;
  • security personnel;
  • landowner, site-owner or third-party access fees;
  • specialist permits or permissions;
  • specialist surveying or engineering certification;
  • detailed structural, engineering, legal or safety assessments;
  • processing or analysis beyond the Deliverables specified in the Quotation;
  • extensive post-production or editing;
  • travel, accommodation or expenses outside those stated in the Quotation.

3.4 Where the Client requires a particular format, resolution, accuracy, software compatibility or technical specification, these requirements must be agreed in writing before the Services commence.

3.5 Unless expressly agreed otherwise, drone imagery and data are provided for visual, photographic or informational purposes and should not be treated as a substitute for professional engineering, structural, surveying, legal, safety or other specialist advice.

4. Quotations And Pricing

4.1 Our prices will be stated in the applicable Quotation.

4.2 Unless otherwise stated, prices are exclusive of VAT, which will be charged at the applicable rate.

4.3 The Quotation is based on the information supplied by the Client. If the scope, Site conditions, access arrangements, duration, number of locations or other relevant circumstances change, we reserve the right to revise the price.

4.4 Additional work requested by the Client after acceptance of the Quotation may be charged at our applicable rates.

4.5 We will notify the Client where reasonably practicable before undertaking material additional chargeable work.

4.6 Unless expressly stated otherwise, travel within 25 mile radius of Chester is included. Additional mileage, travel time, parking, tolls, accommodation or other reasonable expenses may be charged where stated in the Quotation or subsequently agreed.

5. Booking And Site Access

5.1 The Client is responsible for providing accurate information regarding:

  • the Site location;
  • access arrangements;
  • site restrictions;
  • hazards known to the Client;
  • relevant buildings, structures and boundaries;
  • nearby activities that may affect the operation;
  • any required permits or permissions;
  • any relevant site rules and safety requirements.

5.2 The Client must ensure that we have lawful and reasonably safe access to the Site and any areas required to carry out the Services.

5.3 Unless otherwise agreed, the Client is responsible for obtaining permission from landowners, occupiers, site managers or other persons whose consent is required for access or operations.

5.4 If access is unavailable, delayed or materially different from the arrangements described to us, additional charges may apply.

5.5 We may suspend or refuse to commence operations where the Site presents an unacceptable safety, legal or operational risk.

6. Drone Operations, Aviation Requirements And Safety

6.1 All drone operations will be conducted in accordance with applicable UK aviation laws, regulations, requirements and operational limitations applicable to the proposed operation.

6.2 We will determine whether the proposed operation can be carried out safely and lawfully. Our assessment may take into account, among other things:

  • airspace restrictions;
  • temporary flight restrictions;
  • proximity to aerodromes or other aviation activity;
  • weather conditions;
  • visibility;
  • wind;
  • ground conditions;
  • people and vehicles;
  • buildings and infrastructure;
  • emergency services activity;
  • site-specific hazards;
  • applicable operational authorisations, permissions or requirements.

6.3 The Client acknowledges that an agreed Booking does not guarantee that a flight will take place.

6.4 We may postpone, modify, relocate or cancel a flight where we reasonably consider that doing so is necessary for safety, legal compliance or protection of persons or property.

6.5 We will not be required to carry out a flight merely because the Client has requested or paid for a particular flight if doing so would, in our reasonable judgement, create an unacceptable risk or breach an applicable requirement.

6.6 We may require the Client to provide a suitable site representative or authorised person where reasonably necessary for safe operation.

6.7 We reserve the right to refuse any instruction that would require us to operate outside applicable legal, regulatory, manufacturer or safety requirements.

7. Weather And Operational Conditions

7.1 Drone operations are dependent on suitable weather and environmental conditions.

7.2 Conditions that may affect or prevent operations include, without limitation:

  • rain;
  • snow;
  • fog or poor visibility;
  • excessive wind;
  • low cloud;
  • extreme temperatures;
  • lightning;
  • adverse lighting conditions;
  • dust or other environmental conditions;
  • magnetic or radio interference;
  • other conditions affecting the safe operation of the aircraft.

7.3 We will make the final operational decision as to whether conditions are suitable for flight.

7.4 Where weather or operational conditions prevent the Services from being safely completed, we will endeavour to rearrange the Booking at a mutually convenient time.

7.5 Unless otherwise stated in the Quotation, weather-related postponement will not constitute a breach of contract.

7.6 If a return visit is required because of weather or conditions outside our reasonable control, additional charges may apply where the Quotation does not provide for a weather contingency or rescheduling visit.

8. Client Cancellation And Rescheduling

8.1 The Client may request cancellation or rescheduling of a Booking by giving us written notice.

8.2 Unless different cancellation terms are specified in the Quotation, the following charges may apply:

  • more than 48 hours before the Booking: no cancellation charge;
  • between 24 and 48 hours before the Booking: up to 25% of the agreed fee;
  • less than 24 hours before the Booking: up to 50% of the agreed fee;
  • cancellation after our arrival at the Site, or failure to provide access: up to 100% of the agreed fee.

8.3 We may waive or reduce a cancellation charge at our discretion where the circumstances justify doing so.

8.4 These cancellation charges do not apply where cancellation or postponement is caused by circumstances for which the Client is not responsible and which are expressly covered by an alternative arrangement agreed in writing.

8.5 Where the Client repeatedly reschedules a Booking, we reserve the right to treat the Booking as cancelled and apply the relevant cancellation charge.

9. Company Cancellation Or Postponement

9.1 We may cancel or postpone a Booking where:

  • weather or environmental conditions are unsuitable;
  • the proposed operation cannot lawfully or safely be undertaken;
  • required permissions or authorisations are unavailable;
  • the Site is inaccessible or unsafe;
  • equipment failure occurs;
  • an operator becomes unavailable due to illness or other circumstances;
  • an emergency or aviation restriction arises;
  • circumstances beyond our reasonable control prevent the Services from being provided.

9.2 Where reasonably possible, we will offer an alternative date or reasonable alternative arrangement.

9.3 Except where otherwise required by law, our liability for cancellation or postponement under this clause shall be limited to refunding payments made for Services that we have not provided.

10. Client Responsibilities

10.1 The Client must cooperate with us and provide information reasonably required to perform the Services.

10.2 The Client must not require, encourage or permit us to carry out any operation that we reasonably believe is unsafe or unlawful.

10.3 The Client is responsible for ensuring that any information, plans, drawings, coordinates, photographs, measurements, specifications or other materials supplied to us are accurate and suitable for their intended purpose.

10.4 Where the Client identifies particular objects, areas, elevations, roof sections, structures or features that must be captured, the Client should provide clear instructions before the Services commence.

10.5 Unless expressly agreed otherwise, we are not responsible for identifying defects, damage or features that are not visible from the available flight position or imagery.

10.6 The Client must notify us of any known hazards at the Site that could reasonably affect the safety of the operation.

11. Third-Party Permissions And Consents

11.1 The Client is responsible for obtaining any permissions, licences, consents or approvals that are legally required from landowners, occupiers, building owners, tenants, event organisers or other third parties, unless expressly agreed otherwise.

11.2 Where our Services involve capturing images of property, people, vehicles, businesses or other third-party assets, the Client remains responsible for ensuring that it has the appropriate authority to commission the work and use the resulting Deliverables for its intended purpose.

11.3 We may request evidence of relevant permission or authority before commencing the Services.

12. Privacy And Data Protection

12.1 We will process personal data in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018, as applicable.

12.2 Drone operations may incidentally capture images of individuals, vehicles, buildings or other property that are not the primary subject of the Services.

12.3 Where we are acting as a data processor on behalf of the Client, the parties will comply with their respective obligations under applicable data protection legislation.

12.4 The Client is responsible for providing us with appropriate instructions regarding the processing of personal data where we are acting on the Client’s behalf.

12.5 Further information about our handling of personal data may be set out in our Privacy Policy, available on our website.

13. Images, Video And Deliverables

13.1 Unless otherwise agreed, Deliverables will be supplied in the format and by the method stated in the Quotation.

13.2 We will use reasonable care in selecting and processing Deliverables. Minor variations in colour, exposure, lighting, composition or other characteristics do not constitute a defect.

13.3 Where the Services are dependent on natural lighting, weather, seasonal conditions or other environmental factors, we do not guarantee a particular visual result unless expressly agreed in writing.

13.4 Unless expressly included, raw footage, RAW photographs, project files, flight logs, source data and working files are not included in the Deliverables.

13.5 We may retain copies of imagery and project data for reasonable business, backup, insurance and legal purposes, subject to our data protection obligations.

13.6 Unless otherwise agreed, we may delete or archive project files after [12/24] months. The Client should retain its own copies of Deliverables supplied to it.

14.1 Unless otherwise agreed in writing, copyright in photographs, video, graphics, models, reports, edited footage and other original creative Deliverables produced by us remains with the Company unless applicable law provides otherwise.

14.2 Subject to payment in full of all amounts due, we grant the Client a non-exclusive, perpetual licence to use the final Deliverables for the purposes specified in the Quotation.

14.3 Unless otherwise stated in the Quotation, the Client’s licence permits use of the final Deliverables for its own business, marketing, website, social media, advertising and property-related purposes.

14.4 The Client may not sell, licence, assign or commercially redistribute the Deliverables to third parties as a standalone product without our prior written consent, unless expressly permitted by the Quotation.

14.5 We retain the right to use Deliverables for our own portfolio, website, social media, advertising, awards, promotional material and other marketing purposes, unless:

  • the Client has expressly requested in writing that the material remain confidential; or
  • the Quotation expressly states that portfolio or promotional use is excluded.

14.6 Where the Client requires exclusive rights, full copyright assignment, confidential treatment or restrictions on our use of the Deliverables, this must be agreed in writing and may result in an additional fee.

15. Surveying, Mapping And Measurement Data

15.1 Where we provide surveying, mapping, photogrammetry, measurement, 3D modelling or similar data, the applicable accuracy, tolerances and methodology will be those expressly stated in the Quotation.

15.2 Unless expressly stated otherwise, such data is not a substitute for a statutory, legal, boundary, measured building, engineering or land survey carried out by an appropriately qualified professional.

15.3 The Client is responsible for confirming that the Deliverables are suitable for the intended application before relying upon them for construction, engineering, legal, planning or other critical purposes.

15.4 Where ground control points, survey-grade positioning, known reference points or other information are required to achieve a specified accuracy, the Client must provide or arrange them unless our Quotation expressly includes this service.

16. Thermal Imaging

16.1 Thermal imaging can be affected by weather, surface characteristics, environmental conditions, emissivity, reflections, insulation, moisture and other factors.

16.2 Thermal imagery should not be interpreted as a definitive diagnosis of a building defect unless an appropriately qualified person assesses the imagery and relevant supporting information.

16.3 Unless expressly agreed otherwise, thermal imaging Deliverables are observational and indicative only.

17. Inspections

17.1 Where we provide visual inspection imagery, the inspection is limited to areas that can reasonably be observed using the equipment, flight position and conditions available at the time.

17.2 We do not guarantee that all defects, damage or deterioration will be identified.

17.3 The Client remains responsible for obtaining any specialist professional assessment required as a result of information revealed by the Services.

18. Payment And Invoicing

18.1 Unless otherwise stated in the Quotation, invoices are payable within 14 days of the invoice date.

18.2 We may require a deposit or advance payment before confirming a Booking.

18.3 We reserve the right to withhold Deliverables until payment has been received in full where this has been stated in the Quotation.

18.4 If an invoice remains unpaid after the due date, we may suspend further Services until the account is brought up to date.

18.5 We reserve the right to charge statutory interest and compensation on overdue commercial debts in accordance with applicable UK legislation, including the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.

18.6 The Client may not withhold or deduct payment because of a separate dispute unless this is permitted by law or agreed by us in writing.

19. Disputed Invoices

19.1 If the Client believes that an invoice is incorrect, it must notify us in writing within 7 days of receipt, giving reasonable details of the dispute.

19.2 The undisputed portion of an invoice remains payable in accordance with the agreed payment terms.

19.3 We will work in good faith with the Client to resolve genuine invoice disputes.

20. Warranties

20.1 We warrant that the Services will be provided with reasonable care and skill.

20.2 Except as expressly stated in these Terms or required by law, we do not warrant that:

  • the Services will be uninterrupted;
  • the Deliverables will meet a purpose that has not been expressly agreed;
  • every area or feature of a Site will be captured;
  • weather or environmental conditions will remain suitable;
  • a particular commercial, marketing, construction, planning or other outcome will result from the Services.

20.3 Nothing in these Terms excludes or limits any warranty, condition or right that cannot lawfully be excluded or limited.

21. Liability

21.1 Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • any liability that cannot lawfully be excluded or limited.

21.2 Subject to clause 21.1, we will not be liable for indirect or consequential loss, loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of opportunity, loss of goodwill or loss of reputation.

21.3 Subject to clause 21.1, our total aggregate liability arising out of or in connection with the Services shall not exceed the total amount paid or payable by the Client for the specific Services giving rise to the claim.

21.4 We will not be liable to the extent that a loss results from inaccurate, incomplete or misleading information supplied by the Client, failure by the Client to follow reasonable instructions, unsuitable Site conditions, unauthorised use of Deliverables or circumstances outside our reasonable control.

21.5 The limitations in this clause are subject to any different liability provisions expressly agreed in writing.

22. Insurance

22.1 We will maintain insurance policies appropriate to the nature and scale of our business and Services, subject to the terms, conditions and exclusions of those policies.

22.2 Details of insurance cover may be provided to Clients on reasonable request where appropriate.

22.3 Unless expressly agreed in writing, we are not responsible for providing insurance cover for the Client’s property, equipment, personnel, premises or business activities.

23. Force Majeure

23.1 We will not be liable for delay, cancellation or failure to perform caused by circumstances beyond our reasonable control.

23.2 Such circumstances may include, without limitation:

  • extreme weather;
  • natural disasters;
  • fire;
  • flood;
  • war;
  • terrorism;
  • civil unrest;
  • strikes;
  • epidemic or pandemic;
  • changes in law or regulation;
  • aviation restrictions;
  • airspace closures;
  • emergency services activity;
  • loss of communications;
  • power failure;
  • equipment or technology failure;
  • accidents;
  • illness;
  • government action;
  • restrictions imposed by authorities.

23.3 Where reasonably possible, we will notify the Client and seek to rearrange or otherwise mitigate the effect of the event.

24. Confidentiality

24.1 Each party shall keep confidential any genuinely confidential commercial or technical information received from the other party in connection with the Services.

24.2 This obligation does not apply to information that:

  • is already publicly available;
  • becomes publicly available other than through a breach of confidentiality;
  • was lawfully known to the receiving party before disclosure;
  • is independently developed;
  • must be disclosed by law or a competent authority.

25. Website And Marketing Use

25.1 Unless the Client has requested confidentiality in writing and we have agreed to it, we may use selected imagery or Deliverables created during the Services for our portfolio, website, social media and marketing purposes.

25.2 Where a project is commercially sensitive, subject to confidentiality restrictions or otherwise unsuitable for public use, the Client should notify us before the Services commence.

25.3 We will take reasonable steps to respect agreed confidentiality restrictions.

26. Complaints And Rectification

26.1 If the Client considers that the Services or Deliverables do not comply with the agreed specification, it should notify us in writing as soon as reasonably practicable and, where possible, within 14 days of delivery.

26.2 We will investigate genuine complaints and, where appropriate, may offer to rectify or repeat the affected portion of the Services.

26.3 Nothing in this clause limits any rights the Client may have under applicable law.

27. Termination

27.1 Either party may terminate the contract immediately by written notice if the other party:

  • commits a material breach and fails to remedy it within a reasonable period after receiving written notice;
  • becomes insolvent or enters an applicable insolvency process;
  • ceases or threatens to cease carrying on business.

27.2 We may suspend or terminate Services where continuing to provide them would, in our reasonable opinion, involve a safety, legal, regulatory or reputational risk.

27.3 Termination does not affect rights or liabilities accrued before termination.

27.4 The Client remains liable for Services properly performed and costs reasonably incurred before termination.

28. Consumer Clients

28.1 Where the Client is a consumer, nothing in these Terms is intended to exclude or restrict statutory consumer rights.

28.2 Where applicable, additional rights may apply to consumers under UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

28.3 Where the Client is a consumer and the Services are ordered remotely or away from our business premises, we will provide any legally required cancellation information and rights separately where applicable.

28.4 If a consumer requests that Services begin during a statutory cancellation period, the Client may be required to expressly request that performance begins before the cancellation period expires and acknowledge the applicable consequences.

29. Business Clients

29.1 Where the Client is acting wholly or mainly for purposes relating to its trade, business, craft or profession, the Client is contracting as a business customer.

29.2 The Client confirms that it has authority to enter into the contract on behalf of the relevant business or organisation.

30. Subcontractors

30.1 We may use suitably qualified subcontractors, pilots, photographers, surveyors, editors or other specialists where reasonably necessary to provide the Services.

30.2 We remain responsible for managing subcontracted Services within the scope of our agreement with the Client.

30.3 Where the Client specifically requires named personnel or prohibits subcontracting, this must be agreed in writing before the Services commence.

31. Assignment

31.1 The Client may not transfer or assign its rights or obligations under the contract without our prior written consent.

31.2 We may assign or transfer our rights or obligations as part of a genuine business sale, restructuring or transfer of the relevant business.

32. General

32.1 If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be modified or removed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

32.2 A failure or delay by either party to exercise a right does not constitute a waiver of that right.

32.3 No variation to the contract is effective unless agreed in writing, except where the law permits otherwise.

32.4 These Terms and the applicable Quotation constitute the entire agreement between the parties in relation to the Services, subject to any separately agreed written contract.

33. Governing Law and Jurisdiction

33.1 These Terms and any contract between the Company and the Client shall be governed by the laws of England and Wales.

33.2 Subject to any mandatory rights available to consumers, the courts of England and Wales shall have exclusive jurisdiction to determine any dispute arising out of or in connection with the Services or these Terms.

Acceptance Of Terms

Acceptance of a Quotation, confirmation of a Booking, instruction to commence the Services, or payment of an invoice constitutes acceptance of these Standard Terms and Conditions, except where different written terms have been expressly agreed between the parties.

Version: [1.0]

Effective from: 1st August 2026

Last reviewed: 1st August 2026